I'm sure everyone has seen this (since it came to me via Scoble), but I really dug this (I'm trying to clear my backlog of "blog this" items)...

"

• Myth #1: Knowledge of Specific Tools Is Vitally Important
• Myth #2: Sans Serif Fonts are Always More Legible Online
• Myth #3: Audiences are Static
• Myth #4: Minimalism Means Keeping Text as Short as Possible
• Myth #5: The Optimum Number of Steps in a Procedure is 7 Plus or Minus 2
• Myth #6: You Can Make a Bad Interface Easy to Use Through Superior Documentation
• Myth #7: We Can't Talk to the SMEs
• Myth #8: Usability Testing is Prohibitively Expensive and Difficult
• Myth #9: Single-sourcing Means Dumping Printed Documents Online
• Myth #10: Documentation is a Cost Center

" TECHWR-L

I often get frustrated at Microsoft's lack of focus on documentation. We have some great writers, but we always seem to underfund our documentation teams (internally called "User Education" or "User Assistance" depending on the org)...