Roy's Information hoarding post calls Microsoft to task for not providing a guaranteed answer for every post in every newsgroup. Over the past several years we have been trying to improve our community relationship, most teams have a set of blogs that they try to ensure a reasonable response time. For Avalon we have a goal (still a ways off from making the goal) of answering every post in the Avalon newsgroups within a few days.

The problem to me is that we don't have infinite resources. It's sometimes a shock to people, but inside of Microsoft resources are very tight. Every product that I have seen has had to cut features because they don't have enough time or people. If these same product groups had to staff enough people to answer every question in every newsgroup, there would be no one left to build the products!

That said, we are trying to get better, much better.

For the time being, we are hoping that by helping MVPs get more information, we can get a magnifying effect. By having MVPs that are knowledgable and recognized experts in there area, we can impact even more people.

Roy, keep an eye on us, make sure that we are getting better, and let us know if we don't improve.